Frequently Asked Questions
Everything you need to know about our luxury skincare and home fragrance collections.
What is the status of my order?
Once your order is placed, you will receive an email confirmation. When your items ship, we will send a second email containing your tracking number so you can follow your package's journey.
Are APOTHEKE products vegan and cruelty-free?
Yes, we are committed to ethical beauty. All of our soaps, lotions, and candles are vegan-friendly and we never test our products or ingredients on animals.
What is your return policy?
We want you to love your purchase. If you are not satisfied, you can return unused and unopened products within 30 days of delivery for a full refund, excluding shipping costs.
Do you ship internationally?
Currently, we ship to the United States and Canada. We are working on expanding our international shipping options to bring our fragrances to more countries soon.
How can I ensure my candle burns evenly?
To prevent tunneling, always trim the wick to 1/4 inch before lighting and allow the wax to melt all the way to the edges of the glass during every burn.
Are your fragrance oils phthalate-free?
Absolutely. All APOTHEKE fragrances are formulated without phthalates, parabens, or sulfates to ensure a clean and safe experience for your home and body.